Top Remote Customer Support Services
Our expert team specializes in hiring dedicated customer support specialists for building highly professional teams for remote helpdesk support and related services. We are able to provide our domain-specific remote hiring services for a wide range of categories in the field of business process outsourcing (BPO) services:
We help our clients in building dedicated teams for remote reception services, technical support services, offshore marketing support, and many other services simultaneously. Our company also hires individual remote virtual assistant, technical representative, and other roles to offer the following services:Build Remote Customer Support Team
Telephone Answering Services
Do you sometimes have the feeling that you’re running into the same obstacles over and over again? Many of my conflicts have the same feel to them, like “Hey, I think I’ve been here before,The dedicated remote team built by our focused RPO staffing service can handle different types of telephone answering services such as inbound calls, outbound calls, and other types of customized voice services for responding to customer queries and questions. They specialize in polite communication, proactive approach, and tolerant behavior so that the customers get the desirable response from the customer representatives and other help desk staff. They follow all standard practices that maintain the quality of communication and transparent response to customers and get proper feedback from the customers for bringing improvements in the support process.
Live Chat Outsourcing
Customer support services use a live chatting channel for handling and responding to the queries and questions of the customers in real-time. This mode has become so attractive that almost every online website in the field of eCommerce, retail, SaaS, and others are using live chatting as the most common channel for handling customer queries. The support staff hired by our remote talent sourcer team can provide highly professional-grade live chat support to the customers using any type of service or product of our clients. They handle the entire process in compliance with the industry standards accepted in the marketplace.
Email Customer Support Services
Email customer support services are extensively used in modern communication due to the simplicity and effectiveness of this mode of communication. The customer support staff hired through our professional-level recruitment service can handle customer support through email with highly customized and personalized responses to create a great user experience. We hire well-versed support staff with highly effective interpersonal communication skills through emails to handle written communication properly and respond accordingly.
Remote Tech Support
Our specialists hire dedicated web designer, technical support engineers, and IT specialists in the field of remote technical support. They are highly skilled and qualified in both technical support as well as communication skills so that customers get the most desirable technical response from our technical support team. The teams hired by us provide a complete technical solution suitable for technical support domains. They provide helpful responses to all queries and questions of the customers falling in different technical support levels such as level-1, level-2, and level-3.
Social Media Customer Support
Social media plays a very vital role in modern businesses. A large number of purchases originate from the social media platforms due to the reliable nature of those platforms. To capture the available business potential in social media platforms, enterprises hire social media customer support representatives to help the potential as well as the loyal customers in reaching out the right products/services. The social media support team we hire helps our clients to further their respective business goals through high quality social media support and guidance.
Customer Support for All Other Channels
The modern customer support teams use numerous standard and customized customer relationship management tools and collaboration platforms in the field of customer support services. The customer support staff hired by our virtual IT recruiter team is highly capable of handling all those modern collaborative and CRM platforms for providing the high-class customer support to our clients. We hire specialists with certification in certain CRM platforms and online services such as Salesforce CRM, Zendesk, Slack, JIRA, and many others.
Dedicated Marketing and Lead Gen Specialists
With the advent of the internet and modern web technologies, the shape of marketing and lead generation has changed drastically. The extensive use of remote marketing and lead generation in a wide range of channels and online sources has increased the importance of a dedicated team of marketing and lead generation specialists. To cater to the increased demand for the outsourced dedicated marketing teams, our company hires a wide range of roles such as remote content marketing manager, virtual marketer, remote content writer and others:Hire Remote Marketing Expert
Back Office Outsourcing Support
Back-office outsourcing is the category of technical support, which is not customer facing in nature. These types of customer support services help improve the user experience by providing extra value-addition to brands or products. The back-office professionals we hire for our clients can provide the following services to our valued clients.Outsource Back Office Support
Remote Data Annotation Services
Data annotation services are very crucial in modern software applications based on artificial intelligence (AI) and machine learning (ML). The data annotation is a process in which different forms of data such as text, images, video, audio, and other types are marked with certain marking techniques. The outsourcing document conversion and formatting also plays an effective role in building deep learning datasets for machine learning. The remote data annotator and data labeler professionals that we hire in the data annotation category provide the following services.Hire Remote Data Annotator
Image annotation is a process in which the images used in the artificial intelligence (AI) applications are annotated or labeled to form an effective training data set for the software and machines. It uses numerous types of techniques such as 2D bounding box, polygon annotation, semantic segmentation, cuboidal annotation, and others. The staff we hire in the category of data annotation services are expert in accomplishing image annotation processes by using all of the above-mentioned data labeling AI techniques. We hire highly skilled and trained specialists for building remote dedicated teams for providing faster and reliable image annotation services.
Text processing is another very important process that is extensively used in the machine learning and artificial intelligence domain, especially in the modern AI-powered software applications. In this process, the unstructured text in different databases and documents is streamlined into structured and normalized text by using different techniques such as text annotation, text mining, and others. The data mining and processing makes the random and unorganized data suitable for analysis through software tools powered by machine learning and artificial intelligence techniques. The outsourced professionals for text processing and mining services we hire for our valued clients can provide highly expert services with greater speed and accuracy.
Video and Audio Annotation
Video has become a major part of all major business processes as well as the modern improvement of the modern technologies in automotive, travels, transportation, and other industries. All major business processes such as marketing, education, training, entertainment, sales, and many others are highly influenced by the impact of video and audio data. The implementation of video annotation and audio annotation play a very pivotal role in the development of modern software applications and tools powered by artificial intelligence and machine learning. Numerous methods are used for video annotation such as continuous frame method, frame by frame technique, and others. The main techniques used in the video annotation include cuboidal annotation, 2G boxes, polygon annotation, and others. The audio annotation process consists of speech recognition, audio tags, emotion recognition, transcription, and other activities. The data annotation professionals that we hire for our clients can provide perfect services of audio and video annotations.
Data anonymization is a process of hiding the critical data of the users, customers, and other stakeholders from unwanted access. This process is primarily adopted for maintaining the privacy of the users and stakeholders by either deleting or replacing with dummy information. In the modern era, the importance of data anonymization has increased significantly due to the involvement of personal and private data in online transactions. The most commonly used techniques for data anonymization in the today’s world include:
– Data generalization
– Pseudonymization of data
– Data masking
– Data perturbation
– Data swapping, etc.
The professionals we hire for the data annotation services are highly qualified, trained, skilled to handle all those data anonymization processes and techniques perfectly to provide great results to our valued clients.
Speech recognition applications have become such important capabilities that have been embedded with numerous modern systems and web environments. The speech recognition applications use artificial intelligence (AI) and machine learning (ML) technologies. The machines are made to understand the input data through input training data sets. Those data sets are formed with the help of speech recognition process consists of the following activities:
– Acoustics training of parameters like volume, pitch, ambient noise, and others
– Speech labeling through speech tags and cites
– Language weighing of the spoken words
– Filtering of profanity in speech
The team web hire for our clients offers the capabilities to accomplish all activities required for the speech recognition service with greater accuracy and speed.
The professionals we hire for our clients to provide data annotation services remotely can provide many other data labeling, data processing, and data management services. They are fully dedicated to the assigned tasks for a particular company to work on numerous other services related to data annotation and management. A few of them include:
– Sentiment annotation of video and audio
– Intent annotation of speech
– Data storage and management
– And other related functions